General Policy

CloudsPie Limited is committed to providing our clients with high-quality services. However, we understand that sometimes circumstances may arise that necessitate a refund. This policy outlines the conditions under which refunds will be granted.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

1. You must have purchased the service from CloudsPie Limited within the past 7 days.

2. The service must not have been initiated or partially completed.

3. You must provide a valid receipt or order confirmation number.

Refund Process

To request a refund, please contact us within 7 days of purchasing the service. You can do this by submitting a request through our website or contacting our customer support team.

Once we have received your request, we will review it and process the refund promptly. Refunds will be processed back to the original payment method used at the time of purchase.

No Refunds for Monthly Subscription Fees

Monthly subscription fees for Forex Signal Services are non-refundable. This is because the service is ongoing and provides continuous access to valuable market insights and trading signals.

Exceptions

There are no other exceptions to our general refund policy.

Additional Notes

Please note that we cannot process refunds for services that have been initiated or partially completed. If you are unsure whether an item is eligible for a refund, please contact our customer support team for more information.

Security Hold Period

All refund requests are subject to manual review and approval and are subject to a 90-day security hold period. This is to ensure that no fraudulent or unauthorized refund requests are processed.

Approved Funds Release

The approved funds will be released after the 90-day security period.

Contact Us

If you have any questions about our refund policy, please do not hesitate to contact us.